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Digital Services Project Manager

Location: Chattanooga
Posted on: March 16, 2023

Job Description:

Job Details


Job Location
Corporate Office - Chattanooga, TN

Position Type
Full Time

Education Level
Bachelor's Degree

Travel Percentage

Job Category


The Digital Services Project Manager is a member of the Marketing team and assists in developing our culture and driving our business strategy by supporting the direction and continued development of the GameTime Digital Framework. This position directly manages all aspects of GameTimes portfolio of sales and marketing technologies and is responsible for collaborating across departments best practices and process improvements for standardization and leverage.

Essential Duties and Responsibilities

  • Directly manage portfolio of GameTime sales, marketing, and eCommerce technologies.
  • Work with the Senior Marketing Manager to execute the roadmap of all sales, marketing, and eCommerce technologies, updates, and enhancements.
  • Establish and implement project management best practice processes and methodologies to ensure sales, marketing, and eCommerce technology projects are delivered on time, within budget, adhere to high-quality standards, and meet organization expectations and an effective ROI.
  • Develop, maintain, and review proposals for sales, marketing, and eCommerce technology projects including project objectives, technologies, systems, information specifications, timelines, funding, etc.
  • Work with various subject matter experts and stakeholders to determine and define project scope, objectives, timeline, individual responsibilities, and milestones for the development, configuration, and management of sales, marketing, and eCommerce SaaS applications (i.e. HubSpot) projects.
  • Proactively manage and account for unforeseen delays for active projects, then realign schedules and expectations as needed.
  • Assign and oversee daily tasks for project stakeholders and subject matter experts.
  • Collect, analyze, and summarize information and trends as needed to prepare project status reports.
  • Host regular product update meetings to keep stakeholders abreast on active project progress and address any questions or challenges regarding the active project(s).
  • Establish KPIs for sales, marketing, and eCommerce technologies and conduct ongoing ROI analysis to ensure technologies align to overall strategic plan.
  • Prepare and deliver Quarterly Business Reviews (QBR) for all sales, marketing, and eCommerce technologies based on established KPIs.
  • Track and report on sales, marketing, and eCommerce technology activity and key milestones to identify risk and work proactively with our brands to address and eliminate risk.
  • Facilitate training and ongoing support to encourage consistent use as well as set utilization standards for sales, marketing, and eCommerce technologies company wide.
  • Update and maintain all assigned technologies ensuring proper installation, maintenance, etc.
  • Serves as the administrator for GameTime sales, marketing, and eCommerce technology standards.
  • Other duties may be assigned by Director or Supervisor. Competencies

    Analytical Decision-Making


    Learning & Development

    Planning & Organizing

    Professionalism & Integrity

    Financial Management

    Risk-Taking/Creative Thinking

    Teamwork & Relationship-Building

    Results Orientation

    EEO Accountability

    Managing Others

    Education and/or Experience
    • Minimum of 3 years experience developing and managing various web and technology projects.
    • Project Management Professional (PMP) certification preferred.
    • Knowledge of sales, marketing, and eCommerce technologies and best practices around developing and managing on those technologies.
    • Broad understanding of WCAG guidelines, specifically WCAG 2.1 AA.
    • Bachelors degree in Business Management, Computer Science, or other related field. Travel

      10% travel required.

      Skills and Qualifications
      • Demonstrated understanding of project management processes, strategies, and methods.
      • Excellent time management, organization skills, and experience establishing guidelines in these areas for others.
      • Ability to manage multiple, and often overlapping, budgets and timelines.
      • Strong sense of personal accountability.
      • Experience working in a high-level collaborative environment and promoting a teamwork mentality.
      • Analytical and problem-solving skills to predict challenges and seek to proactively overcome obstacles.
      • Advanced computer, web, hosting and SaaS application knowledge, including HubSpot, Magento, Craft CMS, Google Suite (i.e. Analytics, Ads, Data Studio, Tag Manager, etc), Amazon AWS, and WordPress.
      • Strong written and verbal communication abilities to communicate with brand stakeholders and subject matter experts on project status, as well as communicate and work through any project roadblocks.

Keywords: PLAYCORE WISCONSIN INC, Chattanooga , Digital Services Project Manager, Executive , Chattanooga, Tennessee

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