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Customer Order Management

Company: MSi Workforce Solutions
Location: Chattanooga
Posted on: January 25, 2023

Job Description:

Job Title: Customer Order Management
Duration: 6-Months plus
Location: MINERAL POINT WI (On-Site)
Onsite/Remote: On-Site


Position Summary:

Position Summary: Under minimal supervision and in accordance with Cummins Delegation of Authority Policy, determines the quantity and order date for materials needed to meet the master production schedule or independent customer demand. Expedites purchase or production orders as appropriate.

Key Responsibilities:

Health, Safety & Environmental (HSE)

* Reports any work-related injury, illness, incident, or hazard.
* Complies with HSE standards, policies, procedures & regulations.
* Engages in HSE training.

* Follows applicable standard work, process documentation, and quality procedures.
* Performs quality checks on material planning master data (lead time, order quantities, etc.) taking action to support Plan for Every Part (PFEP).
* Works with Quality to the disposition of non-conforming material in a timely manner.
* Executes supply plan releases with assigned strategic or complex suppliers to support the demand plan.
* Participates in allocation calls with the Sourcing Manager, supplier, and other Cummins entities to understand the nature and impact of constraints.
* Works with suppliers to reduce lead time and order quantities balancing supply with demand.
* Collaborates with Supply Chain Planners across the organization to reposition excess inventory to locations with supporting demand.
* Provides accurate, timely updates specific to inventory availability and backorder recovery plans.
* Manages part change requests and ramp up / ramp down activities to meet demand while minimizing excess and obsolete inventory.
* Reconciles order boards for critical suppliers, critical parts, and past-due orders on a routine basis.
* Supports the Deliver Supplier Improvement Process initiative to improve performance metrics.
* Documents, communicates and follows up on action items impacting the ability to execute the plan.
* Takes ownership and accountability for the delivery of supplier schedules that supports end Customer needs.
* Demonstrates the target level of proficiency in core competencies.
* Remains flexible and performs other miscellaneous duties, as required, to meet business goals.

* Communicates effectively within the assigned team and with all support teams.
* Completes training and personal development in line with business requirements and career goals.
* Participates in improvement (quality, safety, process, material flow, etc.) projects.

Additional Responsibilities:

* Place prototype orders in oracle per program direction

* Manage open orders

* Support shipping activities from an admin perspective

* Provides input for scheduling and planning activities

* Prioritizes builds and kits based on cross-functional inputs and shortages.

* Voice of VPI COM in quality, safety, operations, manufacturing, and material flow discussions.

* Voice of CMP Sample shop in Central readiness meetings for all programs.

* Ensures adherence to Lean manufacturing principles for VPI builds.

* Actively participates in continuous improvement efforts in VPI processes.

* Remains flexible and performs other miscellaneous duties, as required, to meet business goals.

* Comfortable working with incomplete information and problem-solve in order to meet customer requirements.

* Complies with HSE standards, policies, procedures & regulations.

* Perform other duties as directed by the Supervisor/Manager.

Communicates effectively
Customer Focus
Drives Results
Manages Complexity
Optimizes Work Processes
Master Supply Scheduling
Materials KPI Management
Materials Master Data Management
Materials Planning System Utilization
Part Change Control Management
Plan for Ever Part (PFEP)

Skills & Abilities:
Communicates effectively and works well with others
Has good working knowledge of MS-Excel
Work on applications such as Windchill, Access, Ariba, and Oracle.
Self-motivated and organized.
Ability to multitask and handle stressful situations

Education & Experience:
2-3 years of experience working in a similar position is preferred
Proficient in GIEA and Excel. Willing and able to learn other listed applications

Keywords: MSi Workforce Solutions, Chattanooga , Customer Order Management, Executive , Chattanooga, Tennessee

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