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Director of Intake and Workforce Preparation

Company: CHATTANOOGA GOODWILL INDUSTRIES INC
Location: Chattanooga
Posted on: January 25, 2023

Job Description:


Job Details
Job Location: Goodwill Corporate - Chattanooga, TN
Position Type: Full-time
Salary Range: Undisclosed
Job Shift: Day

DescriptionWho is Goodwill Industries of the Greater Chattanooga Area?
Since 1923, Goodwill Industries of the Greater Chattanooga Area has been changing lives through the power of work. With 17 store locations and a service territory of 23 counties in two states, our timeless social enterprise is a win, win, win for all.


  • Individuals with barriers to employment get help securing meaningful jobs.
  • Donors see a social return for their donations - helping people secure work and keeping unwanted items out of landfills.
  • Shoppers get great prices on the goods they want, and in the process, give a hand up to people in their community.

    How do we accomplish our mission? We provide education and career services as well as on the job training to persons with disabilities and other barriers to employment such as multi-generational poverty, history of incarceration, limited education, and no work experience.
    Why should you join Chattanooga Goodwill?

    • Friendly work environment with co-workers who appreciate working with each other.
    • Flexible work schedules which may work with your schedule.
    • No late nights as our retail stores close at 7:00 PM.
    • Employee discounts.
    • 401K and Roth retirement plans with matching contribution after eligibility date.
    • Skills development opportunities.
    • For Full-time employees:

      • Company paid basic life insurance
      • Voluntary benefits such as Term life, Short-term disability
      • Medical, Dental and Vision Insurance
      • Generous Paid Time Off (PTO) program



        What will a Director of Intake and Workforce Preparationdo?
        The Director of Intake & Workforce Preparation is responsible for recruiting, welcoming, and evaluating all participants, who may have barriers to employment, beginning their relationship with the Workforce Development & Community Services (WDCS) Department at the Goodwill Industries of the Greater Chattanooga Area (GIGCA). The Director oversees the participants progress throughout their experience at GIGCA and ensures each participant accesses appropriate training and resources. The Director ensures each participant develops a service plan and receives the support they need now and as their needs evolve and emerge through effective leadership of their direct service personnel reports and through collaboration with internal teams and external partners.
        JOB FUNCTIONS

        • Provide leadership and management to direct service personnel and GIGCA participants.
        • Responsible for maintaining consistent enrollment of potential participants for the WDCS Department through recruitment and outreach.
        • Manages referrals from and relationships with contract agencies.
        • Supervises external referrals for participants as needed.
        • Oversees the intake and orientation processes for all participants.
        • Ensures each participant is evaluated and assessed and the results of those evaluations and assessments are analyzed and incorporated into participants service plans.
        • Responsible for ensuring each participant develops a service plan that includes goals and objectives with clear and attainable target dates. Ensures regular reviews of the service plan with participants.
        • Coordinate with the Marketing Department to create printed handouts and materials as needed.
        • Responsible for Job Connection Centers operations.
        • Maintains positive partnerships with GIGCA Opportunity Campus partners.
        • Evaluate and monitor outcomes of participants and department and analyzes those results to contribute to the continuous improvement of services, programs, and staff performance.
        • Works with departmental and organizational management in performance evaluation of participants, programs, and department.
        • Contributes to the development of the annual budget and ensures adherence to its parameters.
        • Effectively organizes and maintains confidentiality of participant files and department documents in all formats.
        • Ensure the adherence to CARF and other relevant accreditation standards in all program and participant services.
        • Collaborates with Curriculum & Instruction to enroll participants in training courses and opportunities.
        • Collaborates with Career Services for job readiness and placement services.
        • Oversees site set up and maintenance for participants internally at GIGCA-owned or -operated sites. Ensures safety, security, and optimization externally at community partner-owned sites.
        • Implements strategic plan tactics as directed.
        • Regularly reports accurate and timely outcomes and performance to management and stakeholders.
        • Travels frequently throughout the GIGCA region to Goodwill owned- and operated-sites as well as partners locations.
        • Through words and actions support GIGCAs Mission, Vision, and Values; furthermore, actions and decisions will align with organizational guiding principles.
        • Maintain agency, employee, and participants confidentiality. Violation of confidentiality may be cause for termination.
        • Perform other duties as assigned.

          What does it mean to be a member of the Chattanooga Goodwill organization?

          • Youll have the satisfaction of knowing that your work is making a difference in your community. In addition to strengthening our community and families by promoting independence and dignity for the people who need it most, youll be helping us care for the earth. Last year our Goodwill diverted more than 8 million pounds of material from local landfills through sales and salvage.
          • Our vision is a community where every person, regardless of ability, situation, or background, can achieve their greatest potential.
          • Revenue from our retail stores help fund our workforce development and community services programs, which means our employees are direct contributors to changing lives!

            How do we do this?

            • We value and respect the inherent dignity and worth of people.
            • We value truth, set high standards, and keep our promises.
            • Continuous Improvement.
            • Teamwork.
            • We respect open and honest communication.
            • We value a culture of innovation, learning, and development through social enterprise.
            • We honor the resources entrusted to us with responsibility and care.

              We invite you to apply to become a part of our friendly, hardworking, and caring group of dedicated employees.

              • We are an equal opportunity employer, and all qualified applicants and internal transfers will receive consideration without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
                QualificationsKey Knowledge and Experience:

                • A Bachelors or masters degree in vocational rehabilitation, social work, education, or similar field is preferred. Commensurate experience may be considered in lieu of degree.
                • Experience serving youth and adults with barriers is preferred.
                • Management experience is strongly preferred.
                • Budgeting experience is preferred.
                • Must be an engaging and cross-functional team player who desires to positively impact individuals and the community and create significant change.
                • Must have effective problem-solving skills and the ability to improvise, adapt, and overcome.
                • Must have excellent oral, written, and inter-personal communications.
                • Must have a good driving record with a valid drivers license.
                • Must support and value diversity, equity, inclusion, and belonging.
                • Must be highly organized and detail oriented.
                • The successful candidate will be mission-driven, participant-focused, and forward thinking.

Keywords: CHATTANOOGA GOODWILL INDUSTRIES INC, Chattanooga , Director of Intake and Workforce Preparation, Executive , Chattanooga, Tennessee

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