Major Incident Management
Company: Change Healthcare
Posted on: November 19, 2021
Major Incident Manager
What will I be responsible for in this job? (brief summary of the
Major Incident Manager is a critical role to drive quick
remediation of large impacting incidents.-- This role is
responsible for facilitating the incident resolution bridge and
providing written and verbal updates to stakeholders.-- Identifying
and documenting critical action items is crucial to the success of
What are the requirements?
Years of experience:Minimum 3-5 years of experience in ITIL
Incident Management.5+ years in IT Operations environment
Education:Bachelor s DegreeITIL Foundations certified (v3 or v4)
Physical requirements: NA
What critical skills are needed for you to consider someone for
- Communication skills: excellent written and verbal skills in
providing updates to various levels of the organization. Ability to
understand and translate technical information and issues into
communications which can be easily understood.
- Problem solving and analytical skills: With limited
information, identify support teams and path forward. Ask probing
questions to identify where the problem lies and who is needed to
- Decision making skills: ability to assess a situation and make
a sound, strong judgement based on facts.
- IT Knowledge: basic understanding of industry standard
technologies (Network, Windows, Open Systems, Mainframe, etc).
- Collaboration: Strong interpersonal and teamwork skills. Work
across many teams for one common goal.
- Leadership skills: ability to own the bridge call and drive
peers to resolution. Command and control.
- Organizational skills: Track many parallel tasks and paths to
remediation (multi-tasking). Document all action items and follow
up on each task.
- Ability to work on-call rotation: support a 365x24x7
organization.What other skills/experience would be helpful to
Any ServiceNow and/or ITIL certifications are a plus
How much should I expect to travel?
Employees in roles that require travel will need to be able to
qualify for a company credit card or be able to use their own
personal credit card for travel expenses and submit for
reimbursement.Join our team today where we are creating a better
coordinated, increasingly collaborative, and more efficient
healthcare system!--COVID MandateAs a federal contractor, Change
Healthcare is adhering to the Executive Order which mandates
vaccination.-- As such, we are requiring all U.S. new hires and
employees to show proof of being fully vaccinated for COVID-19 or
receive an approved accommodation by their date of hire, as a
condition of employment.--As we continue to navigate the
ever-changing COVID-19 pandemic, we remain committed to doing our
part to ensure the health, safety, and well-being of our team
members and our communities. Proof of vaccination or accommodations
requests will be collected once an offer is accepted with Change
Healthcare. --All accommodation requests will be carefully
considered but are not guaranteed to be approved.--Equal
Opportunity/Affirmative Action Statement Change Healthcare is an
equal opportunity employer. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, age, sex, sexual orientation, gender identity, genetic
information,-- national origin, disability, or veteran status. To
read more about employment discrimination protections under federal
law, read EEO is the Law at
https://www.eeoc.gov/employers/eeo-law-poster and the supplemental
you need a reasonable accommodation to assist with your application
for employment, please contact us by sending an email to
requesting reasonable accommodation" as the subject. Resumes or CVs
submitted to this email box will not be accepted.Click here
view our pay transparency nondiscrimination policy.California (US)
Residents: By submitting an application to Change Healthcare for
consideration of any employment opportunity, you acknowledge that
you have read and understood--Change Healthcare s Privacy Notice to
California Job Applicants Regarding the Collection of Personal
Information.Change Healthcare maintains a drug free workplace and
conducts pre-employment drug-testing, where applicable, in
accordance with federal, state and local laws.
Keywords: Change Healthcare, Chattanooga , Major Incident Management, Executive , Chattanooga, Tennessee
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