General Manager
Company: JAE Restaurant Group
Location: Chattanooga
Posted on: January 12, 2021
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Job Description:
POSITION SCOPE Manages the operations and staff of a Wendy's
restaurant, including the execution of all Company policies,
procedures, programs and systems. Ensures achievement of restaurant
objectives are reached in all areas while following all Company
guidelines. Ensures compliance with all federal, state and local
laws and ethical business practices. Provides leadership,
direction, training and development to subordinate managers and
crew. Creates and maintains a "JAEStar " culture.
ResponsibilitiesTrains, monitors and reinforces food safety
procedures to store management and crew employees. Ensures all food
safety procedures are executed according to Company policies and
health/sanitation regulations; takes corrective actions, as
appropriate.a. FSE scores.b. Training and execution of all food
safety procedures.c. Current Food Safety certification including
certification of self and management staff.d. Food safety
culture.e. Total store cleaning systems.f. Expiration dates.g.
Cooked and raw product.h. Temp log.i. Hand washing.j. Dishwashing
sanitizing and proper drying.k. Food Safety Walk throughs.l. Health
Department evaluation results.Maximizes store sales goals versus
budget and prior year, including participation in marketing
programs. Develops and implements appropriate plans to resolve
unfavorable trends and enhance sales. Manages assigned store
requirements for new product rollouts/procedures.a. Sales
performance for key initiatives including: Budget; Transaction
growth %; service times, late night sales $; pick up window %; kids
meals; regular communication of store sales performance to DM &
store management team; involves DM and store management team in
correcting anticipated variances; execution of national and local
marketing programs; execution of new product roll-outs;
participation in community activities to enhance goodwill for JAE
Restaurant Group.b. Response to competitive intrusive activities
aimed at diverting store business.* Maximizes profit goals versus
budget and prior year. Manages food, labor and paper costs and
other controllable expenses. Develops and implements appropriate
plans to resolve unfavorable trends and enhance profits.a. Profit
performance versus budget and prior year.b. Management of food,
labor, paper and other controllable costs.c. Monitoring and
utilizing follow-up systems to achieve profitability objectives.d.
Actions taken to address profit shortfalls or cost variances.e.
Informs DM and store management team of profitability performance
and anticipated variances.f. Preparation and participation in
period P & L reviews.g. Utilizing indexing to track profit flow
through.h. WOTC processEnsures the continual improvement of
Quality, Service and Cleanliness standards on all day parts,
including the monitoring of food product quality. Ensures total
store "Service Excellence", including "Customer Courtesy",
standards are met; implements corrective actions, as required.a.
Ensures Customer Experience Evaluation scores are maintained at
standard.b. Assists in achieving/maintaining minimum company
standards, B+ or better, on complete CEI Evaluations.c. Training,
coaching and continual improvement of Quality, Service and
Cleanliness standards on all day parts.d. Continual improvement in
CEEE, FSE and other store performance indicators.e. Proactive
execution of "Customer Courtesy" including management and crew
interaction with guests.f. Frequency, nature and timely resolution
of customer complaints.g. Identification of trends resulting from
customer complaints, and development of action plans to address
trends.* Develops subordinates to maximize their contributions and
future promotability. Executes proper training and development
through established systems and practices.a. Utilization of WeLearn
systemb. Development of qualified bench strength as measured by
internal promotions.c. Training and utilization of established
store systems and standards.d. Timely support and reinforcement of
WMI curriculum and other training.e. Development and execution of
weekly plans for subordinates.f. Development of subordinates
through coaching and reinforcement of desired behaviors through
review of key operating systems.g. Communication and training of
operational changes and new products and procedures.Ensures People
Excellence culture through the execution of the restaurant's
overall Human Resources programs. Ensures achievement of proper
staffing levels. Utilizes ongoing system for the recruitment,
development, recognition and retention of store management and
crew. Prepares and conducts quality, timely performance feedback
and performance appraisals for store management. Provides quality,
timely performance feedback and performance appraisals for crew.
Works with local HR staff to manage Speak Up process at store
level, ensuring expedient and appropriate resolution.a. Crew and
Shift staffing levels on all day parts versus goal.b. Diversity of
hires.c. Turnover results for store management, restaurant manager,
shift and crew.d. Execution of plans to reverse negative turnover
trends.e. Execution of interviewing promise to identify qualified
applicants to positively reflect JAE Restaurant Group's image.f.
Quality of content and percent of on-time reviews for store
management, Shift Supervisors, and Crew Members.g. Appropriate use
of base pay and merit guidelines.h. Management and resolution of
performance issues with Managers and crew including appropriate
escalation of employee problems.i. Environment in which employees
are treated with respect and dignity.j. Speak Up process.k. WOTC
processEnsures store compliance with Company operating policies and
procedures. Works with District Manager to establish store
priorities and develops and executes store plans. Informally
evaluates store performance, receives and incorporates feedback
from store inspections, and implements action plans to improve
store ratings. Conducts regular managers' meetings to communicate
and reinforce priorities.a. Execution of Company systems and
operating proceduresb. Frequency and content of communications
among managers and crew (e.g., manager meetings, management logs,
crew meetings, crew communication boards, etc.).c. Utilization of
approved uniform program.d. Audit and review of systems, checklists
and work habits to ensure store personnel are demonstrating desired
behaviors.Ensures protection of Wendy's brand and assets through
store compliance with Company policies and procedures. Evaluates
store performance at specified intervals using Company inspection
form; coaches and retrains managers as required.a. Escalation of
non-compliance issues.b. Store compliance audits (e.g., cash,
safety, QA)c. Compliance with all Federal, State, and local
requirements.d. Compliance with Wendy's HR policies and
procedures.e. Execution of Company systems and operating
procedures.f. Execution of procedures for control of cash,
property, product and equipment, including control of coupons,
discounts, reg op voids, manager mode voids, claim frequency.g.
Execution of Safety and Security policies as they relate to risk
and casualty claim loss.h. Maintenance of buildings, grounds, and
equipment, and execution of Preventive Maintenance Program.i.
Identification and appropriate resolution of control or security
issues.Performs other job-related duties as may be assigned or
required.
Keywords: JAE Restaurant Group, Chattanooga , General Manager, Executive , Chattanooga, Tennessee
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