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Environmental Services / Custodial Operations Manager 3

Company: Sodexo
Location: Chattanooga
Posted on: January 12, 2021

Job Description:

Unit Description Use your best in class housekeeping/custodial management skills to make a real impact on patient healing.--Sodexo is seeking a dynamic Environmental Services Operations Manager--3 for Erlanger Medical to cover projects and floor work at the main campus. This role will support--all shifts as needed--and supervise a team of 40, including 1 supervisor. This role does require hands on cleaning to assist the team. Very strong--knowledge of floor maintenance and restoration--is required. Preferred candidates will have experience in Environmental Services, Hotels housekeeping and/or Custodial Services, military service, and excellent customer service skills. Sodexo is seeking a true self-starter; very hands on manager who can lead a team under minimal supervision and troubleshoot issues to ensure a cohesive team. Our Sodexo Health Care Environmental Services/Housekeeping teams work to direct housekeeping operations at health care client locations, partnering with them to deliver innovative solutions. These teams also have responsibility for driving client satisfaction by providing stellar customer service via effective communication with all levels of hospital staff, as well as follow-through with action items that impact both client and patient satisfaction. At Sodexo Health Care, patients are the heart of everything we do. Our ability to create a clean, healthy and comfortable environment for hospitals is key to the full patient experience.--The successful candidate will: be responsible for driving client and patient satisfaction scores;provide hands on cleaning to assist the teamprovide a clean and safe environment for patients, visitors and staff and works closely with the Infectious Control department; work with the Environment of Care Committee and Infection Prevention Director;effectively manages the Unit Operating System; and/orsupport a diverse and inclusive workforce.Is this opportunity right for you? We are looking for candidates who:--have experience leading and managing a team and is a leader who develops and motivates a team to exceed the expectations of clients and customers in service and the technical execution of a health care housekeeping system;have experience driving customer service and/or guest satisfaction results in a health care environment is preferred; possess strong leadership skills and can work independently to drive program compliance and reach project target dates of completion;can analyze data, present and effectively communicate to all levels within the organization related to training, leading hospital committees and change management;have experience effectively managing projects within agreed upon timelines;are results and safety driven; have in-depth knowledge of housekeeping systems and procedures;have experience improving patient satisfaction, and driving full compliance to HCAHPS, local, state and Joint Commission standards;can multi-task and set priorities.--Benefits:Sodexo offers a competitive salary, paid training, extensive education and continuous learning opportunities, and a comprehensive benefits package designed with work-life balance in mind that includes 3 weeks of vacation during the first year of employment.--Learn more about Sodexo's Benefits Working for Sodexo: How far will your ambition, talent and dedication take you? Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and career growth opportunities. Come be a part of Sodexo where patients are the heart of everything we do! Position Summary Provides management oversight for Environmental Services exempt and non-exempt level staff (client and/or Sodexo employees) in the delivery of Sodexo Environmental Service Programs. Ensures Environmental Service programs are in place and functioning according to design to consistently meet all company, client, and regulatory requirements.--Key Duties-Establishes a safe work environment for clients, customers and staff by ensuring equipment safety and compliance with Sodexo safety and loss prevention programs and by providing safety-related training and equipment inventory and maintenance.-Assumes GM responsibilities and authority in his or her absence-Supervises day-to-day work activities by delegating authority, assigning and prioritizing activities, and monitoring compliance to operating standards.-Ensures compliance with application of all Sodexo Quality Assurance and Regulatory standards within the contractually agreed upon scope of services.-Establish and/or adhere to defined operating standards, develops and implements quality improvements and ensures direct reports and staff adhere to the standards and expectations.-Assists with Management of Environmental Service budget by ensuring full compliance to established operating standards, monitoring costs (e.g. labor, inventory, equipment, and material), and taking corrective action as needed. Qualifications & Requirements Basic Education Requirement - Bachelor's Degree--or equivalent experienceBasic Management Experience - 3 yearsBasic Functional Experience - 3 years of work experience in Housekeeping, Environmental or Custodial ServicesSodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

Keywords: Sodexo, Chattanooga , Environmental Services / Custodial Operations Manager 3, Executive , Chattanooga, Tennessee

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