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Product Manager, Aftermarket Parts and Service

Company: The Heil Co
Location: Chattanooga
Posted on: November 23, 2020

Job Description:

Environmental Solutions Group encompasses industry-leading brands -- Heil Environmental, Marathon, Bayne, The Curotto-Can, 3rd Eye, and Soft-Pak -- to create a premier, fully integrated equipment group serving the solid waste and recycling industry. Through extensive voice-of-customer outreach, in-house engineering and manufacturing capabilities, a wide-reaching service network, and proven industry expertise, Environmental Solutions Group is focused on solving customer problems through environmentally responsible products and providing world-class support. For more information, visit

ESG is a Dover Corporation operating company. Dover is a diversified global manufacturer and solutions provider with annual revenue of approximately $7 billion. We deliver innovative equipment and components, consumable supplies, aftermarket parts, software and digital solutions, and support services through five operating segments: Engineered Products, Fueling Solutions, Imaging & Identification, Pumps & Process Solutions and Refrigeration & Food Equipment. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for over 60 years, our team of over 23,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under \\"DOV.\\" Additional information is available at

Operating Company: Environmental Solutions Group (ESG)

Location: Chattanooga, TN

Reports to: Vice President of Customer Excellence

Department: Aftermarket SBU


The Product Manager is responsible for development and implementation of new aftermarket products and kitting programs in addition to enhancement of overall parts and service profitability. The Product Manager is also responsible for strategy development supporting the spares and service portfolio. This includes required channel, market, product, fulfillment, and customer related strategies to deliver enterprise growth goals. Also responsible for coordinating with product management and engineering teams for all brands on new whole goods product development and insuring component selections conform to Environmental Solutions Group's aftermarket protection strategy. Responsibilities include generation of sales, marketing, and product management tools for Sales and Marketing organization as well as communication of product developments with entire Environmental Solutions Group team.

Must demonstrate highest ethical and dedicated work standards, deliver results with a sense of urgency and work cooperatively in a team environment.


* Project and Product Team leadership for new product development needs.

* Responsible for strategy development supporting the spares and service portfolio. This includes required channel, market, product, fulfillment, and customer related strategies to deliver enterprise growth goals.

* Maintain ESG parts catalogs and price lists.

* Coordinate with Strategic Pricing to develop parts pricing strategies and monitor compliance.

* Direct and coordinate activities relating to project quotations, special option approvals and customer driven needs, yet maintain focus on cost reduction and quality improvement requirements.

* Direct and coordinate Product Improvement Team efforts and effectively manage communication of results.

* Appraise existing products as opposed to competitive lines relative to design, price, features, etc. and where warranted, recommend changes in the sales techniques, design improvement or other procedures.

* Maintain knowledge of existing and new technologies that could have application in existing and future product offerings.

* Travel with field personnel including Regional Sales Managers, Direct Sales Managers, National Accounts Managers, Distributors, etc. to promote and educate regarding products and processes.

* In conjunction with field sales organization, visit major end-user customers to promote company/customer relationships and gather Voice of Customer (VOC) input regarding customer's product and service needs.

* Maintain regular contact with Operations, Service and Sales teams to effectively manage product and service improvement processes.


* Bachelor's Degree in Engineering or Business discipline or equivalent experience. Advanced Degree or willingness to pursue the same is a plus.

* Minimum of 5 years as Product Specialist, Product Manager, and/or Technical Sales. RCV industries experience a plus. New product development process experience is a definite plus.

* Strong working knowledge of Microsoft Word, Excel, and PowerPoint required. Experience and demonstrated ability with Microsoft Access and Project and/or CAD software are also a plus.

* Requires strong analytical and technical abilities.

* Strong leadership and control of work processes from beginning to end is necessary. The job demands fast, but carefully thought-out results.

* Must be able to handle multiple wide range tasks.

* Must be able to effectively communicate with senior internal and external customers as well as end-users of related products and services.

* The candidate must also demonstrate the ability to work effectively in cross-functional teams as well as lead team projects.

* Works under limited supervision. Predominantly handles matters on own initiative, but communicates routinely with cross-functional teams, superiors and management.

* Must be a self-starter and exercise substantial degree of judgment. High standards, high quality work is of utmost importance. Decisions must be strategic and well thought out and analyzed.


Customer Impact

Strategic Mindset

Strong Business Acumen and Sound Judgment


Ethics and Work Standards: Maintain the highest ethical and work standards, while promoting the same attributes in co-workers and others. Ensure that all business activities - with both internal and external customers - to be performed with a professional demeanor and that all participants be held accountable to this high standard.

Communication: Expresses thoughts clearly, both orally and in writing, using good grammar. Presents concise, well organized reports in Microsoft Word, PowerPoint and Excel. Listens to understand input, feedback and concerns. Provides complete information in an open, honest and straightforward manner. Responds promptly and positively to questions and requests.

Teamwork and Relationships: Works with other employees willingly and in a spirit of cooperation and teamwork. Supports cooperation. Demonstrates a commitment to the entire business and is supportive of all initiatives (company and departmental) to help grow Environmental Solutions Group business in the United States and abroad. Cooperates fully with others to achieve organizational goals. Is tactful, courteous, and considerate. Embraces a positive outlook. Is respected and trusted by others.

Continual Improvement and Problem Resolution: Identifies and communicates suggestions for work improvements. Uses technical and analytical abilities to assure existing work practices are the most efficient and cost effective possible. Performs root-cause analysis and implements viable, permanent solutions to problems. Works with both internal and external customers to develop solutions which meet company-wide needs and objectives.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Keywords: The Heil Co, Chattanooga , Product Manager, Aftermarket Parts and Service, Executive , Chattanooga, Tennessee

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