Product Manager, Aftermarket Parts and Service
Company: The Heil Co
Posted on: November 23, 2020
Environmental Solutions Group encompasses industry-leading
brands -- Heil Environmental, Marathon, Bayne, The Curotto-Can, 3rd
Eye, and Soft-Pak -- to create a premier, fully integrated
equipment group serving the solid waste and recycling industry.
Through extensive voice-of-customer outreach, in-house engineering
and manufacturing capabilities, a wide-reaching service network,
and proven industry expertise, Environmental Solutions Group is
focused on solving customer problems through environmentally
responsible products and providing world-class support. For more
information, visit www.doveresg.com.
ESG is a Dover Corporation operating company. Dover is a
diversified global manufacturer and solutions provider with annual
revenue of approximately $7 billion. We deliver innovative
equipment and components, consumable supplies, aftermarket parts,
software and digital solutions, and support services through five
operating segments: Engineered Products, Fueling Solutions, Imaging
& Identification, Pumps & Process Solutions and Refrigeration &
Food Equipment. Dover combines global scale with operational
agility to lead the markets we serve. Recognized for our
entrepreneurial approach for over 60 years, our team of over 23,000
employees takes an ownership mindset, collaborating with customers
to redefine what's possible. Headquartered in Downers Grove,
Illinois, Dover trades on the New York Stock Exchange under
\\"DOV.\\" Additional information is available at
Operating Company: Environmental Solutions Group (ESG)
Location: Chattanooga, TN
Reports to: Vice President of Customer Excellence
Department: Aftermarket SBU
The Product Manager is responsible for development and
implementation of new aftermarket products and kitting programs in
addition to enhancement of overall parts and service profitability.
The Product Manager is also responsible for strategy development
supporting the spares and service portfolio. This includes required
channel, market, product, fulfillment, and customer related
strategies to deliver enterprise growth goals. Also responsible for
coordinating with product management and engineering teams for all
brands on new whole goods product development and insuring
component selections conform to Environmental Solutions Group's
aftermarket protection strategy. Responsibilities include
generation of sales, marketing, and product management tools for
Sales and Marketing organization as well as communication of
product developments with entire Environmental Solutions Group
Must demonstrate highest ethical and dedicated work standards,
deliver results with a sense of urgency and work cooperatively in a
ESSENTIAL JOB FUNCTIONS INCLUDE:
* Project and Product Team leadership for new product development
* Responsible for strategy development supporting the spares and
service portfolio. This includes required channel, market, product,
fulfillment, and customer related strategies to deliver enterprise
* Maintain ESG parts catalogs and price lists.
* Coordinate with Strategic Pricing to develop parts pricing
strategies and monitor compliance.
* Direct and coordinate activities relating to project quotations,
special option approvals and customer driven needs, yet maintain
focus on cost reduction and quality improvement requirements.
* Direct and coordinate Product Improvement Team efforts and
effectively manage communication of results.
* Appraise existing products as opposed to competitive lines
relative to design, price, features, etc. and where warranted,
recommend changes in the sales techniques, design improvement or
* Maintain knowledge of existing and new technologies that could
have application in existing and future product offerings.
* Travel with field personnel including Regional Sales Managers,
Direct Sales Managers, National Accounts Managers, Distributors,
etc. to promote and educate regarding products and processes.
* In conjunction with field sales organization, visit major
end-user customers to promote company/customer relationships and
gather Voice of Customer (VOC) input regarding customer's product
and service needs.
* Maintain regular contact with Operations, Service and Sales teams
to effectively manage product and service improvement
* Bachelor's Degree in Engineering or Business discipline or
equivalent experience. Advanced Degree or willingness to pursue the
same is a plus.
* Minimum of 5 years as Product Specialist, Product Manager, and/or
Technical Sales. RCV industries experience a plus. New product
development process experience is a definite plus.
* Strong working knowledge of Microsoft Word, Excel, and PowerPoint
required. Experience and demonstrated ability with Microsoft Access
and Project and/or CAD software are also a plus.
* Requires strong analytical and technical abilities.
* Strong leadership and control of work processes from beginning to
end is necessary. The job demands fast, but carefully thought-out
* Must be able to handle multiple wide range tasks.
* Must be able to effectively communicate with senior internal and
external customers as well as end-users of related products and
* The candidate must also demonstrate the ability to work
effectively in cross-functional teams as well as lead team
* Works under limited supervision. Predominantly handles matters on
own initiative, but communicates routinely with cross-functional
teams, superiors and management.
* Must be a self-starter and exercise substantial degree of
judgment. High standards, high quality work is of utmost
importance. Decisions must be strategic and well thought out and
Strong Business Acumen and Sound Judgment
KNOWLEDGE, SKILLS, AND ABILITIES:
Ethics and Work Standards: Maintain the highest ethical and work
standards, while promoting the same attributes in co-workers and
others. Ensure that all business activities - with both internal
and external customers - to be performed with a professional
demeanor and that all participants be held accountable to this high
Communication: Expresses thoughts clearly, both orally and in
writing, using good grammar. Presents concise, well organized
reports in Microsoft Word, PowerPoint and Excel. Listens to
understand input, feedback and concerns. Provides complete
information in an open, honest and straightforward manner. Responds
promptly and positively to questions and requests.
Teamwork and Relationships: Works with other employees willingly
and in a spirit of cooperation and teamwork. Supports cooperation.
Demonstrates a commitment to the entire business and is supportive
of all initiatives (company and departmental) to help grow
Environmental Solutions Group business in the United States and
abroad. Cooperates fully with others to achieve organizational
goals. Is tactful, courteous, and considerate. Embraces a positive
outlook. Is respected and trusted by others.
Continual Improvement and Problem Resolution: Identifies and
communicates suggestions for work improvements. Uses technical and
analytical abilities to assure existing work practices are the most
efficient and cost effective possible. Performs root-cause analysis
and implements viable, permanent solutions to problems. Works with
both internal and external customers to develop solutions which
meet company-wide needs and objectives.
All qualified applicants will receive consideration for employment
without discrimination on the basis of race, color, religion, sex,
sexual orientation, gender identity, national origin, protected
veteran status, disability, age, genetic information, or any other
factors prohibited by law.
Keywords: The Heil Co, Chattanooga , Product Manager, Aftermarket Parts and Service, Executive , Chattanooga, Tennessee
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