Environmental Services / Custodial Operations Manager 3

Company: Sodexo
Location: Chattanooga
Posted on: February 16, 2020

Job Description:

Use your best in class housekeeping/custodial management skills to make a real impact on patient healing.

Sodexo is seeking an Environmental Services / Custodial Operations Manager 3 supporting 3 sites for Erlanger Medical in Chattanooga, TN (shifts will vary depending on the business needs). Overall responsibilities: All floorcare in patient areas to include all patient rooms, non- patient rooms, and corridors on all patient units. Work hands on with 5 to 7 floor techs for floorcare and 2 floor techs for elevators and stairs in the main building/ Miller Eye Clinic. Excellent customer service skills - some rooms will be completed while being occupied. Order all supplies and chemicals needed to complete this assignment. Work with Bed board, nursing and patients (if needed) hourly to accomplish every room stripped and recoated in the facility. Implement burnishing plan and follow up to make sure all the rooms that have been stripped and recoated are burnished regularly. Hours will be varied on all three shifts depending on the project covering a Sunday -Thursday schedule. Several holidays will also be required due to low census on these days.

Our Sodexo Health Care Environmental Services/Housekeeping teams work to direct housekeeping operations at health care client locations, partnering with them to deliver innovative solutions. These teams also have responsibility for driving client satisfaction by providing stellar customer service via effective communication with all levels of hospital staff, as well as follow-through with action items that impact both client and patient satisfaction. At Sodexo Health Care, patients are the heart of everything we do. Our ability to create a clean, healthy and comfortable environment for hospitals is key to the full patient experience.

The successful candidate will:

--- be responsible for driving client and patient satisfaction scores;
--- provide a clean and safe environment for patients, visitors and staff and works closely with the Infectious Control department;
--- lead teams and departmental projects and initiatives;
--- effectively manage the Unit Operating System; and/or
--- support a diverse and inclusive workforce.

Is this opportunity right for you? We are looking for candidates who:

--- have experience leading, training and managing a team and is a leader who develops and motivates a team to exceed the expectations of clients and customers in service delivery;
--- have customer service and/or guest satisfaction in a health care or hospitality;
--- possess strong leadership skills and has the ability to work independently to drive program;
--- monitor compliance and reach project target dates of completion;
--- have experience effectively managing projects within agreed upon timelines;
--- are results and safety driven;
--- are proficient with computers and other technology

Learn more about Sodexo's Benefits

Not the job for you?

At Sodexo, we offer Environmental Service/Housekeeping positions in Health Care and Senior Living locations across the United States. Continue your search for ES/Housekeeping jobs.

Working for Sodexo:
How far will your ambition, talent and dedication take you? Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and career growth opportunities.

Provides management oversight for Environmental Services exempt and non-exempt level staff (client and/or Sodexo employees) in the delivery of Sodexo Environmental Service Programs. Ensures Environmental Service programs are in place and functioning according to design to consistently meet all company, client, and regulatory requirements.

Key Duties
-Establishes a safe work environment for clients, customers and staff by ensuring equipment safety and compliance with Sodexo safety and loss prevention programs and by providing safety-related training and equipment inventory and maintenance.

-Assumes GM responsibilities and authority in his or her absence

-Supervises day-to-day work activities by delegating authority, assigning and prioritizing activities, and monitoring compliance to operating standards.

-Ensures compliance with application of all Sodexo Quality Assurance and Regulatory standards within the contractually agreed upon scope of services.

-Establish and/or adhere to defined operating standards, develops and implements quality improvements and ensures direct reports and staff adhere to the standards and expectations.

-Assists with Management of Environmental Service budget by ensuring full compliance to established operating standards, monitoring costs (e.g. labor, inventory, equipment, and material), and taking corrective action as needed.

Basic Education Requirement - Bachelor's Degree or equivalent experience
Basic Management Experience - 3 years
Basic Functional Experience - 3 years of work experience in Housekeeping, Environmental or Custodial Services

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

Keywords: Sodexo, Chattanooga , Environmental Services / Custodial Operations Manager 3, Executive , Chattanooga, Tennessee