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Transportationn Account Manager

Company: Covenant Transport
Location: Chattanooga
Posted on: December 6, 2019

Job Description:

This position manages designated business from a geographically defined territory or assigned customer base that could include a decentralized National Account. Also, it assists in balancing available capacity and freight demands in conjunction with maintaining a positive working relationship with a core group of customers. This position is responsible for daily hands on customer situations and resolving load discrepancies. Hours for this position: Sunday, Monday, Tuesday every other Saturday Or Wednesday, Thursday, Friday every other Saturday 5pm-6am or 7pm to 8am Manage and solicit business from a specific number of customers by using daily available capacity. Solicit freight from existing customer base when demand indicates. Negotiate freight rates with customers which do not have contract rates. Commit to and receive detailed customer load information by telephone, fax or electronic tendering, and input all load information into TMW accurately. Manage Trailer Pool and communicate daily with customer to ensure minimum amounts of available equipment. Use exemplary telephone skills to present a quality oriented image where the Customer is treated in a consistent, courteous, and efficient manner, to ensure that the impression is one of excellence. Monitor and trace loads so that follow up can be made to customers regarding late pickups and or deliveries; as well as any other load changes that may occur. Anticipate and facilitate problem resolution on all load issues to meet or exceed total satisfaction of Customers. Assist in collecting and maintaining current customer information in the system. Work with all other Covenant Transport internal departments to resolve customer or company issues when necessary. Communicate effectively and professionally with Customers, Operational Personnel and Management of all levels. All other duties as required.

Keywords: Covenant Transport, Chattanooga , Transportationn Account Manager, Executive , Chattanooga, Tennessee

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