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Resident Experience Manager

Company: Auben Realty
Location: Chattanooga
Posted on: December 4, 2019

Job Description:

Resident Experience Manager Position Overview: The Resident Experience Manager's mission is to deliver a singular and unique resident experience.Mission: To focus on proactive improvements in processes, procedures, and policies that drive positive results for leasing and resident retention for Auben Realty.Work Experience Preferred: 2+ years in property management, account management and/or customer service roles in the real estate industry.Overview of Job Responsibilities:1. Oversee and manage prospect applications for available properties.2. Oversee and manage the new resident move-in experience:Paperwork and depositsLease signingScheduling move-in inspectionsFollow-up communications3. Provide guidance and support to residents' requests, questions, and concerns.4. Oversee and manage the resident renewal process (including Section 8):Analyze renewal reports.Create and generate resident renewal offer letters.Manage corresponding negotiations and additional paperwork.5. Oversee and manage resident move-outs:Review Move-Out Instructions with residents who have turned in his/her Notice to Vacate.Schedule Move-Out InspectionsAssess damages and assign appropriate fees, and other charges.Coordinate deposit refunds with accounting.6. Oversee and manage delinquent or past due accounts:Assess late fees and charge appropriately.Generate late notices.Contact residents in regards to delinquent payments.Manage and fill out appropriate eviction paperwork and attend court hearings when necessary.Applicants should express willingness to work in a team setting. To be successful, REMs must work alongside members in other company departments to include: maintenance and accounting. They should possess strong communication skills, as well as the ability to problem-solve using individual knowledge, and the initiative to seek assistance from team members.

Keywords: Auben Realty, Chattanooga , Resident Experience Manager, Executive , Chattanooga, Tennessee

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