Field Service Technician-Network
Company: TDS Telecom
Location: Blue Ridge
Posted on: May 25, 2023
Field Service Technician-Network
$24.16 - $36.23
2,000 (50% after 3 months, 50% after 6 months)
As a Field Service Technician-Network in Blue Ridge, GA, you will
install, troubleshoot, repair, and maintain telecommunications
products and equipment that TDS sells and leases (Key Systems, PBX,
Centrex Systems, and/or other business systems). This position
performs work associated with splicing and maintaining outside
plant facilities and equipment. This position installs, splices,
repairs, and maintains aerial, buried, and/or underground fiber
optic and copper cable. The FST-Network has knowledge of commonly
used concepts, practices, and procedures within the field of
The FST-Network has direct, face-to-face contact with our customers
and is expected to be proactive with the sales of TDS services and
products. Services include, but are not limited to, Telephony,
Video/CATV/DBS, Internet, and/or high speed networks. This position
exceeds customer expectations by performing extraordinary customer
service, identifying customer needs, and providing them with
communications solutions. This position also understands how to use
and demonstrate TDS products and seeks sales opportunities while
educating the customer. Products & services include (but are not
limited to): Local Service,Central Office Services, Structured
Cabling, MAC (Moves, Adds and Changes), Voice Mail, Audio and/or
Video Conferencing and Non-regulated CPE.
The FST-Network may be responsible for performing varied or
additional duties to meet demands of TDS which may include duties
of other Field Services Technician positions. The pay range listed
for this position represents the low and high end of the base
compensation range. The actual offer amount will carefully consider
multiple factors, such as relevant skills, qualifications, work
experience, location and/or competencies that align with the
specified role. Certain positions are eligible for additional forms
of compensation such as bonuses and equity awards. This position is
eligible for a $2,000 sign-on bonus! (Payout terms apply) This
position can be hired at multiple levels dependent upon on the
assessment of skills and qualifications of the candidate. Unique
job postings exist for each of these levels. You may reference each
job posting via the Career Portal search function to review the
required qualifications unique to each level. Please submit an
application at each level you are interested in and qualified
Field Service Technician,
2023-22140TDS Telecommunications LLC (TDS Telecom/TDS) delivers
high-speed internet, TV entertainment, and phone services to more
than 1,000 rural, suburban, and metropolitan communities across the
U.S. With 1.2 million connections, TDS is a rapidly growing
technology company. Powered by fiber-optics and new
industry-leading technologies, TDS delivers up to 2 Gigabit
internet speeds and offers internet-protocol based TV entertainment
solutions along with traditional phone services. TDS also offers
businesses VoIP advanced communications solutions, dedicated
internet service, data networking, and hosted-managed services.
Visit tdstelecom.com. TDS Telecom, headquartered in Madison, Wis.,
employs 3,000 people and is a subsidiary of Telephone and Data
Systems, Inc. [NYSE: TDS], a Fortune 1000 company. Founded in 1969,
Telephone and Data Systems provides wireless, broadband, video, and
voice as well as hosted and managed services to approximately 6
million connections nationwide through its businesses: UScellular,
TDS Telecom, and OneNeck IT Solutions. TDS Inc. has been named to
several Forbes lists, including America's Best Employers for
Diversity, Best Large Employers, and Best Employers for Women.
- Installs, troubleshoots, tests, splices, repairs, and maintains
telephone equipment and general network equipment, customer premise
equipment, Video/CATV/DBS, fiber optic/copper facilities and/or
other TDS products & services for new and existing customers.
Installs, configures, maintains, and repairs Key Systems, PBX,
Centrex Systems, and other business systems such as fiber
terminals, ISPs, ISDN, DSL, T-1s, and/or DS3s (carriers, paging,
and wireless). Identifies location of defective cable using various
test equipment and repairs buried, aerial, underground and/or
customer cable. Locates cable and fiber in response to customer
requests and/or construction needs. Pole climbing and operating
construction equipment is required. Locates, identifies and marks
company underground and buried facilities to prevent facilities
from being damaged. Keeps orderly log of all locate requests in our
exchange area. Performs cable fault acceptance tests on newly
- Provides troubleshooting support techniques and corrections.
Responds to "trouble" dispatches.
- Provides high level support for enhancing and maintaining
record systems (cross connects, line groups, network elements,
- Provides excellent customer service. Proactively educates and
sells TDS products and services to customers.
- Performs project management of the installation of systems and
performs related functions as requested by supervisor.
- Completes all related paperwork in a timely manner such as
forms, timesheets, material usage, and special data requests. May
require working on project teams. Maintains work equipment and
company vehicle. Stocks vehicle and notifies appropriate person
when supplies and materials are low.
- Promotes safety and accident prevention as day-to-day part of
the normal job functions and attends safety meetings as required.
Follows safety policies and procedures, applies safety training and
follows Department of Transportation requirements as they apply to
the job. Responsible for routine vehicle maintenance & adherence to
TDS Vehicle Safety Policy.
- Maintains inventory including purchasing, receiving, stocking,
and tracks regulated and non-regulated equipment and materials.
Provides equipment maintenance, operating instructions, and
diagnostics as needed.
- Utilizes MS Office Suite, Trouble/Repair/Dispatch Systems,
Plant Record Systems, and other TDS applications to ensure accurate
facility assignment and verification. Utilizes staking sheets and
cut sheets. Assigns facilities and updates system records and
- Associate degree (or higher) with 2+ years basic technical
telecommunications experience -OR- 4+ years technical experience
with telecommunications products and/or services -OR- current
military service, or prior military service with honorable
- 6+ months of basic fiber optic and/or copper cable splicing and
repair, installation and repair or switch training.
- Must follow the TDS attendance guidelines in order to meet
TDS's business needs including but not limited to our obligations
to our customers and to our customers' needs.
- Must have and maintain a valid driver's license. Commercial
Driver's License (CDL) may be required.Other Qualifications
- Upon hire, must successfully complete customer-specific
requirements, which may include a background check administered by
- Requires on-call/standby responsibilities. On-call requires
carrying a pager and/or cell phone, being available to report to
work (24 hours a day) and remain in a limited geographic area.
- Strong technical understanding of fiber and copper plant
installation and troubleshooting.
- Understanding of telecommunication products and services:
Inside Wiring/Cable, Internet/Intranet, Bonding & Grounding, Data &
Computers/Transmission Concepts, Fiber Optic Transmission, Static
Sensitive Equipment, Color Codes, Structured Wiring, Video/CATV/DBS
Installation, Inventory Systems, Cable Locating, Battery
Maintenance, Key Systems/PBX, Centrex, Switch Maintenance,
Voicemail, Special Circuits, Fiber Terminals, Subscriber CXR
Terminals, T-1s, ISPs, DSL, ISDN Voice & Data, Testing & Certifying
Loops To Support Data, Voice, and/or Video.
- Practical knowledge/experience with computer applications
including (but not limited to): Databases, Trouble/Repair/Dispatch
Systems, Plant Record Systems, MS Outlook, MS Word, MS Excel, MS
Explorer, and CD-ROMs.
- Ability to work and make decisions independently with little or
- Demonstrated customer service and sales skills, as well as
effective communications skills (verbal and written) for
interaction with internal and external customers.
- Proven organizational skills and ability to multi-task.
- Physical requirements may vary based on company needs:
Operation of heavy construction machinery, such as bucket truck,
drop plow, and backhoe. Ability to dig, lift and climb.
- Requires being available for on-call/standby responsibilities
and may require occasional travel.
- Must be willing to work overtime as needed. May be required to
work various/swing shifts as business needs dictate.
- Must be able to operate vehicles with manual
transmissions.Physical Demands and Work EnvironmentWhile performing
the duties of this job, the employee is regularly required to sit,
stand, write and operate a computer keyboard, standard office
equipment and telephone. The employee regularly communicates with
customers. The employee is frequently required to move about and
reach for items. While performing the duties of this job, the
employee is regularly required to use hands to finger, handle, or
feel and talk or hear. The employee is frequently required to
stand; walk; and stoop, kneel, crouch or crawl. The employee must
also be able to climb poles and ladders. The employee is
occasionally required to sit, reach with hands and arms, climb or
balance, and taste or smell. The employee must regularly lift
and/or move up to 50 pounds and occasionally lift and/or move more
than 100 pounds. Specific vision abilities required by this job
include close vision, distance vision, color vision, peripheral
vision, depth perception, and ability to adjust focus.While
performing the duties of this job, the employee is regularly
exposed to outside weather conditions and may have to work in
attics and crawl spaces, or high risk areas such as high voltage
electrical, trenches, and manholes. The employee is frequently
exposed to moving mechanical parts and heavy equipment; high,
precarious places; fumes or airborne particles; andvibration. The
employee is occasionally exposed to wet and/or humid conditions,
toxic or caustic chemicals, extreme cold, and extreme heat. The
noise level in the work environment is at times loud.
BenefitsAssociates scheduled to work 20 or more hours per week have
access to medical, dental, vision, life insurance, a 401(k) plan,
and paid time off benefits such as vacation (15 days accrued per
year for full-time; pro-rated for part-time associates working
between 20-39 hours), sick leave (10 days accrued per year for
full-time and pro-rated for all other associates), seven paid
national holidays and one floating holiday, paid parental leave (2
weeks after 12 months of employment), among others. Short Term
Disability and Long Term Disability coverage is also available for
associates working 30 or more hours per week and Education
Assistance is available to full-time associates. Associates
scheduled to work under twenty hours per week or for a limited term
(i.e. interns) are eligible for medical coverage, the 401(k) plan
(if 18 or older), as well as sick leave (10 days accrued per year
for full-time and pro-rated for all other associates). For more
detail on the benefits we offer click here. At TDS, we embrace
Equal Employment Opportunity by valuing our differences and
consider all qualified applicants without regard to age, race,
color, religion, sex, sexual orientation, gender identity, national
origin, disability, status as a protected veteran or any other
status protected by law. To learn about our diversity & inclusion
philosophy and culture, click here!
$24.16 - $36.23
Keywords: TDS Telecom, Chattanooga , Field Service Technician-Network, Engineering , Blue Ridge, Tennessee
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