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Support Engineer, CrowdFiber

Company: NRTC
Location: Rome
Posted on: January 16, 2022

Job Description:

Support Engineer

NRTC is Member Driven and Technology Focused - providing solutions that help our 1,500 electric and telephone members bring all the advantages of today's evolving technology to rural America. NRTC's solutions are developed specifically to meet the needs of rural utilities and their customers, and include integrated smart grid solutions, metering networks, next-generation energy, demand management, broadband, managed services, mobile and video. We are a dynamic, growing cooperative with more than 750 employees operating out of seven office locations.

JOB SUMMARY:

NRTC is seeking a Support Engineer to join our growing team. The Support Engineer will work closely with the Customer Success team to build new features, expand functionality of existing features, and fix bugs in the NRTC application. This position can be local to northwest Georgia or fully remote.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Resolve customer issues via email and video conferencing
  • Collaborate with Development and Customer Success teams to build new features and fix bugs
  • Create and update documentation based on customer interactions and best practices
  • Work alongside team members to define and shape the product goals, roadmap, priorities, and strategy based on your frontline knowledge of customer needs
  • Suggest and implement improvements to Support and Success workflows
  • Participate in regular rotations for weekday and weekend on-call coverage
  • Other duties as assigned

    KNOWLEDGE AND EXPERIENCE:
    • Bachelors Degree in Computer Science or MIS or related field strongly preferred.
    • 3+ years of experience
    • Note: How you developed your skills matters less than being able to demonstrate them. You will be tested on the skills listed on your CV that are relevant to our technology stack and business.

      SKILLS AND ABILITIES:
      • Proficiency with the Ruby on Rails web framework
      • Familiarity with JavaScript frameworks such as VueJS and React
      • Familiarity with database technology such as PostgreSQL and Redis
      • Familiarity with templating system HAML and testing tool RSpec
      • Familiarity with HTML and CSS
      • Familiarity with Github
      • Proactive problem-solving skills and strong attention to detail
      • Docker experience (preferred)
      • PostGIS experience (preferred)
      • Leaflet or any other web mapping library experience (preferred)
      • Experience with customer support or support engineering
      • DNS configuration knowledge (preferred)
      • Familiarity with SMTP, SPF, DKIM, DMARC and other related email technologies (preferred)

        Disclaimer: The above job description summary is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of required responsibilities, duties and skills. The order in which responsibilities, duties and skills are listed is not significant.

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Keywords: NRTC, Chattanooga , Support Engineer, CrowdFiber, Engineering , Rome, Tennessee

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