Inbound Customer Support Representative
Company: VXI Global Solutions
Location: Morrow
Posted on: January 8, 2026
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Job Description:
Job Description Job Description It's fun to work in a company
where people truly BELIEVE in what they are doing! We're committed
to bringing passion and customer focus to the business. VXI is
looking for highly motivated and qualified Customer Service
Representatives to work full-time on-site in Morrow, GA in our
world-class contact center. You will be responsible for providing
exceptional customer service and support to our client's
subscribers. These subscribers are part of a dedicated network for
public safety agencies, and your role will involve assisting
emergency service personnel, law enforcement agencies, and other
public safety organizations. Your primary objective will be to
address inquiries, troubleshoot technical issues, and ensure
customer satisfaction. What You'll Be Doing Customer Support:
Respond to incoming calls regarding inquiries from subscribers,
addressing their questions, concerns, and technical issues in a
timely and professional manner. Troubleshooting: Diagnose and
resolve technical problems related to subscriber devices, services,
and applications. Offer step-by-step guidance to customers to
ensure effective resolution of their issues. Account Management:
Assist customers with account-related tasks such as activating new
lines, updating account information, processing billing inquiries,
and providing information on available plans and services. Product
Knowledge: Maintain a comprehensive understanding of our client's
offerings, including devices, network capabilities, and features.
Stay up to date with new products, services, and promotions to
provide accurate and relevant information to customers. Escalation
and Collaboration: Escalate complex issues to higher-level support
or relevant departments while ensuring proper documentation of
customer interactions. Quality Assurance: Adhere to established
call center guidelines, quality standards, and service-level
agreements (SLAs) to deliver excellent customer service. Strive to
achieve individual and team performance metrics and KPIs.
Documentation and Reporting: Maintain accurate records of customer
interactions, including inquiries, complaints, and resolutions,
using designated software systems. Operating hours Monday-Sunday
from 8am-11pm EST You must be available to work anytime during
center operating hours including Saturdays, Sundays, and holidays
Training Monday-Sunday from 8 am-11pm EST (Open availability
needed. Training shift will be provided during interview and offer)
3 weeks of in-class paid training and 2 weeks on the phone paid
training You must be available to attend 100% of your training, no
time can be missed What You Bring High school diploma or
equivalent; further education or relevant certifications are a
plus. Prior experience in a customer service or call center
environment is preferred. Strong communication skills, both verbal
and written, with the ability to explain technical concepts in a
clear and concise manner. Excellent problem-solving skills and the
ability to remain calm and composed when handling challenging
customer situations. Familiarity with mobile devices, smartphones,
and wireless networks is desirable. Proficiency in using computer
systems and software applications for data entry, documentation,
and research. Ability to multitask, manage time effectively, and
work in a fast-paced environment. Flexibility to work in shifts,
including evenings, weekends, and holidays as required. What you
will get Full Health Insurance (Medical, Dental, & Vision) Fun Work
Environment Abundant Advancement Opportunities Equal Opportunity
Employer: disability/veteran Cell phone benefits for employees -
$25/month per line for unlimited phone, text and data. Restriction
may apply Referral for Life Program ™- The referee receives a
residual bonus every pay period If you like wild growth and working
with happy, enthusiastic over-achievers, you'll enjoy your career
with us!
Keywords: VXI Global Solutions, Chattanooga , Inbound Customer Support Representative, Customer Service & Call Center , Morrow, Tennessee
